Ultimate Automation... Will make our modern industry as primitive and Outdated as the stoneage man looks to us today.
You've got to start with the customer experience and work back towards the technology - not the other way around.
The First Rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency.The second is that automation applied to an inefficient will maginify the in efficiency.
Everything is designed. Few things are designed well.
All that is valuable in human society depends upon the opportunity for development accorded the individual.
The advance of technology is based on making it fit in so that you don't really even notice it, so it's part of everyday life.